Return and Refund Policy

At Reluvi.UK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our hassle-free return and refund policy ensures a smooth and stress-free experience for our customers.

Please read our policy carefully to understand the process for returns, exchanges, and refunds.

Returns Eligibility

We accept returns for unused, unworn, and undamaged items in their original packaging within 30 days of delivery.

To be eligible for a return, your item must:

  • Be in the same condition as received, with no signs of use or damage.
  • Include all original tags, labels, accessories, and packaging.
  • Not be part of our non-returnable items (see below).

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Items marked as final sale

If an item is defective or damaged upon arrival, please contact us immediately so we can resolve the issue.

How to Initiate a Return

If you need to return an item, follow these simple steps:

  1. Contact Us – Email us at support@reluvi.uk with your order number and reason for return.
  2. Receive Return Instructions – Our team will provide you with the return address and instructions.
  3. Ship the Item – Securely package the item and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Approval & Refund Processing – Once we receive your return, we will inspect the item and process your refund within 5-7 business days.

Refund Policy

Once your return is approved, refunds are issued via the original payment method.

  • You will receive a confirmation email once your refund is processed.
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Email us at support@reluvi.uk with your order details and clear photos of the issue.
  • We will arrange a replacement or full refund, including return shipping costs if applicable.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  1. Check your bank account or payment provider for any pending transactions.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, reach out to us at support@reluvi.uk, and we will assist you further.

Contact Us

For any questions regarding returns and refunds, our support team is happy to help.

Email: support@reluvi.uk
Phone: +44 7451267244

At Reluvi.UK, we are dedicated to ensuring a smooth, fair, and customer-friendly return process so that you can shop with confidence.