Frequently Asked Questions (FAQs)
At Reluvi.UK, we want to make your shopping experience as smooth as possible. Below, you'll find answers to some of the most commonly asked questions. If you need further assistance, feel free to contact us anytime.
1. Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna (if applicable). All payments are processed securely.
Q: Can I change or cancel my order after placing it?
A: Once an order is placed, we start processing it immediately to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 1 hour of placing your order.
Q: Do you charge any hidden fees?
A: No, we do not charge hidden fees. The price you see at checkout is the final price, and shipping is free on all orders.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders.
Q: How long does delivery take?
A: Estimated delivery times:
- United Kingdom: 3-5 business days
- International: 7-14 business days
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your package in real-time.
Q: Do you ship internationally?
A: Yes! We ship to selected international locations. However, customers are responsible for any customs duties or import taxes that may apply.
3. Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused, undamaged, and in their original packaging.
Q: How do I request a return?
A: Simply email us at support@reluvi.uk with your order number and reason for return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your return. Refunds will be issued to the original payment method.
Q: What if my order arrives damaged or incorrect?
A: If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the item. We will arrange a replacement or full refund at no extra cost to you.
4. Product & Stock
Q: How can I check if a product is in stock?
A: Our website displays real-time stock availability. If an item is out of stock, you can sign up for back-in-stock notifications.
Q: Do you offer discounts or promotions?
A: Yes! We frequently offer special discounts and promotions. Follow us on Instagram (@reluvi.uk) and subscribe to our newsletter for exclusive deals.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us through:
📧 Email: support@reluvi.uk
📞 Phone: +44 7451267244
Q: What are your customer service hours?
A: Our support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (GMT)
- Saturday – Sunday: Closed (we will respond as soon as possible on the next working day).
Didn't find what you're looking for?
If you have any other questions, feel free to contact us, and our team will be happy to assist you.
Thank you for choosing Reluvi.UK – we appreciate your trust and support!